I’ve got one word for you: staff.
The staff at Hotel Le Germain Maple Leaf Square in the heart of downtown Toronto makes a stay there extra special. As soon as you check in, you feel as if you are staying with family.
And they are even known for leaving familiar family photos on the nightstand for regular guests when they check in.
Yeah. They are that good at their jobs. But they are genuine in how they do it, and that is what sticks with you after your stay at Hotel Le Germain Maple Leaf Square, the Germain Hotels’ newest 167-room boutique property.
Now that I’m back in Raleigh, I miss Omar, Susan, and Mike. It’s simple for me to remember their names a month after my stay because they made an effort to make me feel welcome in a big city. Everyone I came into contact with did.
I fell in love with this modern, yet inviting and cozy boutique property. I certainly call it a HinesSight favorite now.
And let’s talk about décor. Hands down, it is probably the most contemporary-styled hotel I’ve stayed in thus far in my travels. It’s the total opposite of my personal space, but yet I liked it.
Yes, there is a theme you are seeing here, and it works well for the hotel. It’s all in the details.
Hotel Le Germain Maple Leaf Square is adjacent to the Air Canada Center, the sports arena for Toronto’s professional hockey and basketball sports teams. The sexy photos over the bed are professional Toronto athletes. The bar is called “Play,” but let me tell you … this hotel is no gym, but rather it is a GEM. This is a luxury hotel with great beds, rainfall showers, and luxurious Molton Brown bath products.
My absolute favorite detail is the Ovopur water filtration system, which is available on every floor. It keeps water fresh, and at turndown your carafe is filled and placed on your bedside table. The first year of implementation, the hotel saved 15,000 plastic water bottles.
The rooms at Hotel Le Germain are designed really well for the use of space. A lot of that can be credited to the owner, Christiane Germain. She makes sure that she doesn’t have things in her hotels that bug her when she travels. As a result, all lights can be turned off at one switch. Closets are large, and there is a great space for luggage. You can also turn on all the lights in the room with your key card. I loved that amenity.
I, of course, took this trip solo, but Hotel Le Germain Maple Leaf Square welcomes families. Again, it’s all in the details. If you have a potty-training child, they’ll put this little guy in the bathroom. Little touches like Angry Bird pillows make the room inviting for children. They supply children’s robes, pack and plays, and baby monitors.
A European continental breakfast is also included in your room rate. Nothing says good morning like a great muffin and a cappuccino.
And if you need a snack during the day, just grab an apple. These green apples are scattered around the hotel. They imitate art, but it’s edible art.
The “Play” Lounge serves food starting at 4 p.m. If Mike is working, ask for a margarita. It’s his best drink. He says he loves to make it because it tastes like the ocean. Mike, your margaritas are much better than the ocean.
Hotel Le Germain Maple Leaf Square is located in a complex with condominiums, a few restaurants, and even a grocery store. One of the nights I stayed, there was a small kitchen fire in the grocery store in the complex so the fire alarms in the hotel went off at 5:30 a.m. Safety first. Those things happen, and it was taken care of very quickly, but I must admit that I had to have looked like a fool as I made my way to the street. I grabbed my rings, my passport, and put on pants under my gown, and then put on the comfy hotel robe on top of it all. I exited quickly and didn’t even brush my teeth.
Half the crowd was fully dressed, and the other half were like me. Some were even sans pants. Those of us who looked as if we rolled out of bed in an emergency will be better prepared from this point forward. Hopefully, there will NEVER be a next time, but it was certainly a learning experience.
I was so distraught when I got back to my room that I couldn’t find my cappuccino capsules for the Nespresso machine, but, fortunately, the hotel brought me some coffee very quickly. I needed caffeine. I later learned that the capsules were in a drawer under the machine in the mini-bar area, which is also a clue that in-room coffee is not complimentary. I missed that little detail at orientation.
My best coffee came at breakfast in the lounge, though, and it is indeed complimentary, as is the complimentary cappuccino machine in the second-level lounge.
Hotel Le Germain Maple Leaf Square is an urban, sophisticated, peaceful retreat in the bustling city. After a long day at the TBEX conference, I was happy to walk through the doors of my home away from home.
I would definitely stay at Hotel Le Germain Maple Leaf Square if traveling to Toronto again.
I loved the idea of fresh carafes by the bedside table and the ovopur water system in the common areas.
I loved the modern elements of the hotel. Getting in bed and hitting one button to turn off the lights was cool.
I like the idea of the Nespresso machine in the room, but not sure I love the idea of paying to have coffee in my room. A lot of luxury properties I have visited lately have had a Keurig in the room to brew tea and coffee, complimentary.
I loved the complimentary wi-fi and the fact that a continental breakfast is included in your stay. That scored big points.
They also had an umbrella in the room. I should have used it. I got drenched one night leaving a party.
I had neither with me on this trip, but staff spoil your children and your dog. It is a pet-friendly establishment, but coming from a person who does not have a pet, there is no evidence whatsoever that a dog has been a guest in your room. This is a very clean, luxurious hotel. They deep clean after every visit.
Want to Stay:
Hotel Le Germain Maple Leaf Square
75 Bremner Blvd
Hotel Le Germain Maple Leaf Square
75 Bremner Blvd
Toronto (Ontario), Canada
Disclosure: Hotel Le Germain Maple Leaf Square helped sponsor my trip to TBEX by providing both a comp rate and a media rate for my duration in Toronto. As always, opinions are my own, and I did have my own expenses.