HinesSight 20/20: Curated Travel and Hotel News for People who like to Travel (Volume 1)

I've said I've wanted to do these types of travel news posts for a long time, but with kids and life's craziness, the timing was never right or so I said.  I have a new working schedule this year, and I'm committed to being the best travel journalist I can be from my desktop. My personal travels are very curated due to my kid's schedules so I'm in Raleigh a lot. Despite my not traveling, I still get a lot of travel news.



I get about 100 press releases a day promoting travel-related topics. I glance at every single one, but I read the ones that interest me.  I usually save them then I forget about them and the post never develops.

Y'all, I had three thousand emails in my inbox until two days ago.  For these monthly posts,  I'll pick out up to 20 travel stories or news that peaked my interest in the month. You'll start seeing travel news that will help you plan future travels. Like in this post, we talk about Christmas and 2018.  This is a very curated segment of news from my perspective so it is unique to my own blog because it appealed to me. Who knows. I may have weird taste. Some may think what I pick to feature is just plain odd because you will find a lot of hotel news here.  I am choosing up 20 news snippets to highlight because isn't hindsight, twenty-twenty? Eventually, I needed to do something to play on those words and my last name.

Travel News for Volume One: September 22, 2017 

1. JW Marriott partnered with The Joffrey Ballet to produce "Behind the Barre" a series of workout videos available on demand for travelers staying in the brand's guestrooms around the world.  It's now available at the JW Marriott Essex House and will roll out across select JW Marriott hotels this fall. The series features customized barre class videos that can be tailored to any fitness level, inspired by three key wellness states – calm, balance and invigorate.  I don't have a list of the hotels that will have this perk, but it's good news for people who like barre exercise. 


The new Norwegian Bliss will sail to Alaska
Photo from Norwegian. The new Norwegian Bliss will sail to Alaska


2.  Norwegian Cruise Line will have a new ship to set sail in June 2018. This will be its sixteenth ship and will travel to Alaska and the Caribbean with select voyages to the Mexican Riviera beginning in June 2018. The ship, which will be christened as the Norwegian Bliss will boast many firsts at sea for the global market including a two-level electric-car race track and an open-air laser tag course. The ship's exciting new features will join the brand's signature elements of freedom and flexibility that Norwegian is known for across the globe including a myriad of dining options and a vibrant onboard atmosphere fueled by dynamic intimate spaces and a multitude of bars and lounges, award-winning youth programs and more. In its inaugural summer season, it will depart from Seattle for a seven-day cruise to Alaska.  Go to the Norweigan Bliss site for more information.  Inside prices start at around $1,400 per person and ranges up  to $6,000 for the Haven, which is a 1300 square-feet butler suite. 


3.. Put this excursion on your calendar for the Williamsburg area for summer 2018. A  jet ski excursion in Williamsburg, Virginia, takes you on a thrilling 28-mile tour of the James River to Jamestown Island, James Fort and one of the only ghost fleets left in the U.S.  Kingsmill Resort, the only AAA Four Diamond Condominium Resort in Williamsburg,  offers a 90-minute jet ski excursions that will take you back in time. While cruising along the James River at 35mph, go back 410 years to see Jamestown Island the way one of the earliest English settlers saw it in the early 1600s. Discover the recently found James Fort, the first permanent English settlement in the Americas, from an angle only you can get to from the water and see the historic ships at Jamestown – the Susan Constant, Discovery and, when it’s there, The Godspeed. Excursions run Memorial to Labor Day, dependent on weather, and cost $199 per jet ski for 1-2 people. You must have a valid driver’s license to drive. 


HOlidays in Orlando Theme Parks


4.. Holidays at Orlando's Theme Parks
Orlando celebrates the most magical time of year with balmy weather, special events and spirited live entertainment, creating an unforgettable and festive setting for a winter getaway that trades snow for sunshine.
  • Walt Disney World Resort offers an array of holiday fun (Nov. 9 – Dec. 22), including the transformation of Cinderella Castle into a glistening ice palace at Mickey's Very Merry Christmas Party; the Candlelight Processional at Epcot features an exciting line-up of new celebrity narrators including Neil Patrick HarrisPat Sajak, CCH Pounder and Trace Adkins; and a free-entry holiday wonderland at Disney Springs showcases carolers, performances and a meet-and-greet with Santa.
  • Universal Orlando Resort invites guests (Nov. 18 – Jan. 6) to the Macy's Holiday Parade at Universal Studios, where the streets are filled every evening with the same larger-than-life balloons seen in Macy's famous Thanksgiving Day Parade in New York City. Meanwhile, at Universal's Islands of Adventure, families will light up with holiday cheer as Grinchmas comes to life throughout Seuss Landing. New to this year, The Wizarding World of Harry Potter will be transformed with wondrous, holiday spirit.  
  • Waves of holiday spirit splash over the park during SeaWorld Orlando's Christmas Celebration (Nov. 24 – Dec. 31). In a wintery, watery wonderland, guests of all ages will enjoy stunning live shows inspired by the natural world, a glittering sea of lit Christmas trees and beloved Christmas character Rudolph the Red-Nosed Reindeer and friends.
  • LEGOLAND Florida Resort offers families one-of-a-kind photo opportunities with a life-sized LEGO Model Santa Claus and 30-foot-tall LEGO Christmas tree during Christmas Bricktacular, taking place select dates in December.

Great kids programs for  kids at Rome Cavalieri, A Waldorf Astoria Resort
Neat Kids Program in Rome by Waldorf. Photo by Waldorf 

5.  Children can roam in Rome with Waldorf Hotels.  At Rome Cavalieri, A Waldorf Astoria Resort children can take private gladiator classes where combat instructors from Rome’s Gladiator School come to the hotel to train in the gardens. The training also includes a visit to the Coliseum, where kids can gain their first-tier qualification, ‘Tiro’. Additionally, the property houses its IT Club, the ideal place to lure kids away from parents to something far more fun. The IT Club team can arrange exclusive experiences for their young guests, both in the hotel or around Rome. With or without parents, the IT Club will take children on trips throughout Rome, such as the myths and heroes tour, pizza making and treasure hunts in Villa Borghese. With three pools and a park, Rome Cavalieri makes up the most family-friendly hotels in Rome. All essentials for children are available in the hotel including mini bathrobes, small hangers, kettles, cribs, night lights, high chairs, strollers, baby wipes and diapers. Get this. The hotel has a Nutella bar and Vespa rides in the kid's club.  Oh, to be a kid again with parents who like nice hotels. Must be nice. 

6..  What a sweet treat.  The  Museum of Ice Cream has opened a third location in San Francisco. It has locations in Los Angeles and New York City already, but NYC is closed for the season. Interactive elements include a magical candy garden, psychedelic rainbow unicorns, a push pop installation, a cherry on top sky, the renowned Sprinkle Pool and new tastings, including an original Museum of Ice Cream flavor. I have to admit this place sounds intriguing.  Tickets are $38 per person and the website is mysterious. 

7.  Slinky® Dog Dash will be among the toy-riffic experiences found in the all-new 11 acre Toy Story Land that opens next summer at Walt Disney World.  It's all part of a multi-year transformation of Disney's Hollywood Studios.  Toy Story Land will invite guests to step into the whimsical world of Pixar Animation Studios' blockbuster films where playtime stretches longer than a Slinky® Dog. Guests will feel like they've shrunk to the size of a toy as they play in Andy's backyard with their favorite Toy Story pals. Inspired by the playful dachshund spinoff of Slinky®, the classic American toy, Slinky® Dog Dash will send riders dipping, dodging and dashing around turns and drops that Andy has created to stretch Slinky® and his coils to the max. 

8. . Seabourn, the ultra-luxury cruise line, will mark 30 years of delivering unparalleled guest experiences in 2018 with a 30th Anniversary Celebration. Seabourn Ovation, will debut in Spring 2018. To kick-off the celebration, the line is offering a 30th Anniversary Event promotion, featuring a range of exceptional savings and value-added enticements. Savings will be available on select voyages departing through March 31, 2019 for bookings made by November 14, 2017.

Dale Chihuly's work to be at Biltmore in December 2018.
©Chihuly Studio



9.  Chihuly at Biltmore, a new exhibition opening in 2018, will feature multi-media artist Dale Chihuly's monumental glass sculptures set throughout areas of Biltmore House, gardens, and grounds. The exhibition runs May 17, 2018, through Oct. 7, 2018.  Chihuly's sculptures will reside in the Winter Garden of Biltmore House, and throughout the estate, including the Italian Garden and Walled Garden. As part of the exhibition, Biltmore will host an evening experience in the gardens that will offer views of the sculptures after dark. Chihuly Nights at Biltmore will take place each Thursday through Sunday night during the exhibition.  I have several travel posts on Asheville, the Biltmore, and my most recent stay at its family-friendly Village hotel 

10.. The Hulk in Fayetteville, N.C. The third annual Fayetteville Comic Con(FCC), will be October 21-22. Planners expect 15,000 people to attend the family-friendly con this year.  In addition to Lou Ferrigno, an actor famous for his role as the Original Hulk and Hercules, the FCC will host veteran comic book artist Pat Broderick. Pat has drawn an impressive list of titles, including Batman, Fury of Firestorm, Green Lantern, Micronauts and more. Learn more on Fayetteville's Visitor Site. 

11. Fall Leaves. Marriott International has mapped 14 locations across the U.S. and Canada which are home to some of nature's most riveting Autumn attractions.  It's neat to see how the states progress with color. You can book any Marriott hotel directly from Marriott with the lowest guaranteed rates right from my blog. 

Fall Foliage Tour Curated by Marriott



13. Calling all tea lovers. You can have your cup of tea and throw some tea into the Boston Harbor, too for the 244th Anniversary of the Boston Tea Party on Dec. 16. Taking place at Boston's Old South Meeting House and the Boston Tea Party Ships & Museum, the 244thBoston Tea Party Anniversary & Annual Reenactment offers the public to experience one of America's most iconic public protests at one of the largest moving historical reenactments in the U.S. More than 100 reenactors tell the story of The Boston Tea Party and theatrically recreate the evening of December 16, 1773 which sparked the American Revolution. It begins with a fiery tea tax debate at Old South Meeting House, the historic hall where the colonists gathered 244 years ago. Then, the public joins a procession led by fife & drummers to the waterfront and witnesses the Sons of Liberty destroy actual loose [expired] tea from London's East India Company!  And get this. you can send tea, too and if you do it by December 1 then you'll get a certificate of participation. 

Boston Tea Party Ships and Museum
Photo from Boston Tea Party Ships and Museum

Send dried loose leaf tea (NO used tea bags) to: Boston Tea Party Ships & Museum, ATTN: 'Toss That Tea', 306 Congress St, Boston, MA 02210. Include name, address, e-mail & phone number. An official certificate of participation will be sent to each partaker sending tea. Deadline to send tea: December 1, 2017.

Throughout December, area hotels and restaurants will offer tea-inspired specials and cocktails. It looks like a fun time in Boston, especially when they are serving up one of my favorite beverages. Learn more at https://www.bostonteapartyship.com/

14. Sesame Place®, the nation's only theme park based entirely on the award-winning show Sesame Street®, announced that its first wooden-steel hybrid coaster - Oscar's Wacky Taxi™ - will debut in  Spring 2018. The new coaster is one of the largest new attractions in the park's 37-year history and will feature a bright yellow, taxi cab-inspired train with everyone's favorite grouch at the helm.


The new coaster, combining both wood and steel elements to create a smooth ride, will give pint-sized thrill-seekers and their families the opportunity to experience another exciting first at Sesame Place. Oscar's Wacky Taxi™ will send riders soaring down an exhilarating first drop of 40 feet, traveling over 1,200 feet of track with exciting twists, turns, and plenty of airtime hills -- sure to delight even the grouchiest of riders. A 40" rider height requirement (with a supervising companion) or 46" height requirement for single riders will make this the perfect first coaster for many park guests.  I think my kids have aged out of Sesame Place, but I know many of you have new generations with your grandchildren. Find hotels in Philadelphia near Sesame Place on my Book your Hotel Tab. 


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Ice Cream is not just for Summer: Andia's Homemade Ice Cream in Cary, N.C. Serves Seasonal Delights Year Round

It may be turning fall, but we eat ice cream year round here in the South.  We just trade in the Jack Rogers and wear boots, instead. Liza and I recently went to the media preview of Andia's Homemade Ice Cream at 10120 Green Level Church Road in West Cary.

Great ice cream at Andia's Homemade Ice Cream


I have just one complaint. This place is not close to my Raleigh home at all and that disappoints me greatly because Andia serves up some of the best sorbet I've ever tasted in my life. It's that good. It's all-natural, mom-approved ingredients.

I've eaten sorbet in some fancy dancy places through my years, and Andia's sorbet ranks at the top of the list. It is worth the drive if you don't live close.

Liza ranked her ice cream and her Blue Raz-Beary Sorbet pretty high, too.  When you have a 5 p.m media preview then ice cream is just dinner. She also got the kids garbage can sundae. This is made with rock candy, gummy worms and cookie and cream ice cream. She chose a pink garbage can.  No doubt, this will be a kid favorite.




Andia, has been in the ice cream catering business in the Triangle, for many years, but this is the family's first retail location. I'm hoping they will do well. It's also reasonably priced and as a parent, I appreciate that. I think these yogurt places that you weigh at the counter....get over the top expensive for what it is. I appreciate the labor of love that went into preparing this ice cream. You will come out cheaper at Andia's than any weighed yogurt place.

I'm already lobbying for a location in downtown Raleigh.

As fall rolls around, you will find flavors with pumpkin and apples.

This seasonal "Blooming Apple" sundae with apples, cinnamon sugar ice cream caramel and walnuts makes me want to take a road trip there now.



Andia located her new shop in a bustling area of Cary that is primarily residential with suburb type shopping and entertainment villages nearby. This part of Cary is very close to the Research Triangle Park so it's quite convenient for those who have business in the park to visit this side of town. Andia's  is just 15 minutes away from the Research Triangle Park. If you want to stay in Cary or Morrisville when visiting my area, find your hotel via my Book Your Hotel tab.


Andia's ice cream can be found in several restaurants and other locations in the Triangle.  Whatever you do, don't visit Andia's on a Monday. You'll be disappointed. It's the only day of the week the retail shop is closed.

Garbage Can Sundae at Andia's Homemade Ice Cream in Cary, NC

Don't go to the Bathroom around 2:40 to 3:00 pm or You May Miss the Eclipse on August 21

Luckily for me, I can count on my husband to keep me in the know on this eclipse thing happening on August 21.  The other night I said, "I heard you need special glasses."

He responded, "I already ordered a four-pack on Amazon."

I said, "What time will it be?"

He said, "I am not sure, but I won't be at work."

I laughed, "So, you aren't going to work late at the office like you do most nights."

He looked at me with that look that only husbands can do. "It's in the afternoon."

I said, "Oh, I thought it was at night."  I kid you not. I did say that as embarrassing as it sounds now. Now, I'm writing it down for all to think I am the biggest idiot on the planet.

But now that I've researched, I told him that the Primland Resort in Virginia was having special events for a week.  We love that place and it has this big huge planetarium, and the astronomy department will guide you through the eclipse. I thought it may get him in the mood to pack his bag, but he ignored me.

Path of the eclipse
Photo from Columbia Tourism 

The world is going crazy for this viewing of two minutes and 36 seconds, I think.  Columbia, South Carolina will have the longest viewing apparently so you all go on ahead and travel down (here's my Book your Hotel Tab filled with my media affiliates. My sites takes you to their site for the best rates.) and see it. I heard rooms are sold out though because the masses are flocking there. Lucky for you. My inbox is filled with travel releases to South Carolina and other states in his path.  I've tried to educate myself on this special day.

Do not go to the bathroom around 2:35 pm or you may miss this viewing window. Hold your pee and put on your glasses. Now that I know it's the daytime, it can be very damaging to the eyes.

If you want to go to Columbia, here's some more information for you.

http://totaleclipsecolumbiasc.com/

And if you want to go to the beach, the Pawley's Island area of South Carolina is prepping big time for the viewing. Their viewing will be after Columbia by a few minutes.  This is known as the hammock coast of SC. I don't know about the eclipse, but grabbing a hammock and just seeing this sunset would be amazing. 


Pawleys Island area of South Carolina, known as the Hammock Coast
Photo credit: Hammock Coast Tourism and Austin Bond Photography



At approximately 2:46 p.m. on August 21, the totality of the eclipse will pass over Georgetown, and there will be few better places in America to enjoy the solar event. 

Among the eclipse-related activities that will take place on August 21 in this coastal are:
  • Brookgreen Gardens, one of America’s premier outdoor sculpture gardens, will be hosting a Solar Eclipse Festival. The event will feature live music from Oracle Blue, free eclipse glasses, live streaming of NASA’s coverage of the eclipse as it crosses the USA, and live streaming coverage of the aviary in the Lowcountry Zoo, among other activities. 
  • Rover Boat Tours, a 4.5-star experience, according to TripAdvisor users, is offering a Total Eclipse Cruise, a tour along the smooth inland waters leading to a barrier island where Winyah Bay meets the Atlantic Ocean. The view of the eclipse from the water will be spectacular. 
  • The Marshwalk in Murrells Inlet will be hosting Eclipse Day, offering people the opportunity to combine the natural wonder of the eclipse with the beauty of the Marshwalk. 
  • Black River Outdoors, one of the most popular outdoor adventure companies on the South Carolina coast, is providing a Total Eclipse Kayak Tour. While the eclipse will be the star of the show, tour participants will also be able to experience native wildlife including wading herons, egrets and alligators.
  • A special Eclipse Viewing Party at Kaminski House will feature a wedding as the totality of the eclipse passes over. 
  • Parts of historic Front Street in Georgetown will be closed and there will be a DJ playing music, glasses that allow spectators to safely view the event, hydration stations, and multiple places to enjoy the eclipse. The City of Georgetown will also be providing public transportation to Front Street to help alleviate crowding. 
For a complete list of eclipse related events along the Hammock Coast, please visit www.UltimateSPF.com

Sounds like a bunch of people in funny glasses gathering in one place to me. 

In addition to being the first total solar eclipse visible from any part of the contiguous United States since 1979, this year’s eclipse will be the first with the totality of its passing spanning from the Pacific Ocean to the Atlantic since 1918. 

As for Raleigh, N.C, I have no idea what time to put on those glasses. Some say 2:44 may be the best time. We will see a partial eclipse and not the full shebang.

For me, I will avoid the crowds and either go to our neighborhood pool or my favorite brewery up the street. If I have to wear those silly glasses, I might as well as have a nice North Carolina craft beer and take advantage of my husband not being at the office.

But if you really want to know the truth, I would rather be at the Primland Resort doing some spa treatment. They have nice windows. I can look out the window.







Is the Right Travel Reward Program Card in your Wallet?


Life before kids, I was a member of seven hotel reward programs and two airline programs. I traveled on business more back then plus I planned a lot more personal trips. For one, I had more disposable income and it cost the two of us less to travel than it does now with four people. 

Now I write more about travel than I actually travel with two kids in school nine months out of the year, but I still have reward cards in my wallet.  According to U.S. News and World Report, I have the right hotel reward card in my wallet. 

Renaissance Hotel in Asheville, N.C
Renaissance Asheville, a Marriott Property. Marriott Ranked No. 1 for the best 2017-2018 Best Travel Rewards Program


Marriott gets the top spot in a new study released where they announced the  2017-18 Best Travel Rewards Programs. The annual rankings identify 26 hotel and airline loyalty programs with the most rewarding perks for everyday travelers. Marriott Rewards ranks No. 1 in Best Hotel Rewards Programs, while Alaska Airlines Mileage Plan holds on to the top spot in Best Airline Rewards Programs.

Marriott Rewards is No. 1 among the Best Hotel Rewards Programs due in part to the ease of earning points and its large network of hotels in popular destinations. The program offers complimentary Wi-Fi access and the ability to use points toward booking experiences such as sporting events and concerts. Two years ago, I changed my Marriott card to Ritz-Carlton Rewards, which is my favorite brand. With Ritz-Carlton rewards, you can earn Marriott points at any Marriott hotel, but not always vice-versa.  SPG Preferred (Starwood) which is now owned by Marriott is number 9 on the list, but it believed that Starwood points will eventually merge with Marriott on its point program, making it the largest hotel chain in the world for places to stay. (Side note: I am proud to be a media affiliated with both hotel properties so when you visit their sites from my blog, and book your hotel stay then I earn a small commission to help pay for this blog's expenses. I'm also with hotels (dot.) com and Expedia so you can book any hotel in the world right from my Book Your Hotel Tab now.) 

Out of the top five in hotel card rankings, I only own the No. 4 World of Hyatt rewards. 

Grand Hyatt in Washington D.C. World of Hyatt Ranked No. 4 on the list for best Travel Reward Program


At No. 2, on the list Wyndham Rewards continues to earn high marks for ease of earning a free night, member access to reduced room rates and the availability to earn points through two affiliated credit cards.

Soon to merge with the Virgin America Elevate program, Alaska Airlines Mileage Plan is the Best Airline Rewards Program for the third consecutive year. Its mileage-based earning structure makes it easier for travelers to earn miles at a faster pace than with revenue-based earning programs. Delta SkyMiles moves up to the No. 2 spot because of its competitive redemption rates for award flights and diversity of benefits, such as using miles for hotels stays, cabin upgrades, experiences and free flights.

"Today's travelers have so many rewards programs to choose from, comparing and contrasting them based on your specific needs can be a challenge," said Christine Smith, associate travel editor at U.S. News. "Our Best Travel Rewards Programs rankings emphasize the ease of earning points and miles, and redeeming them for free nights and flights, which everyday travelers identify as a top reason to join a loyalty program."

U.S. News ranks the Best Travel Rewards Programs in two categories: hotel loyalty programs and airline frequent flyer programs. The methodologies take into account membership benefits – such as free amenities, program-affiliated credit cards and redeemable experiences – network coverage and a strong emphasis on the ease of earning and redeeming free flights or nights. Additionally, U.S. News factors in property diversity for the Best Hotel Rewards Programs and Airline Quality Rating scores for the Best Airline Rewards Programs.


2017-18 U.S. News Best Travel Rewards Programs


Hotel Rewards Programs                        
1. Marriott Rewards                                    
1. Alaska Airlines Mileage Plan
2. Wyndham Rewards                                 
2. Delta SkyMiles
3. Choice Privileges                                      
3. JetBlue TrueBlue
4. World of Hyatt                                           
4. Southwest Rapid Rewards
5. Best Western Rewards                                
5. United MileagePlus 


What are the Best Travel Reward Programs


What reward program do you use most?

What Happens when Travel Is Not Perfect and What You Should Do?

Let's face it. As much as we want it to be, life is not perfect. And that means our travels, too.  So, what is a traveler to do when things don't go quite as planned or as you had hoped? I don't talk too much in this space about bad travel or hotel experiences because I've been really lucky through the years.  In past years, my only real complaints seem to center around the coffee experience in a room. I hate when a coffee maker is not provided and I dislike it, even more, when stirrers are not left in the room. I get so irritated when not enough coffee, creamer or sugar for the guests are in the room either. In the scheme of things though that is just petty stuff. That's not really a big deal.

But, what happens when you plan a family getaway and the pool is closed in the middle of summer and that pool was the only reason you booked in the property in the first place? Or, perhaps you've been sightseeing all day with four kids and you go to check into your hotel and room is still not ready one hour after check-in and it's 5:00 pm. What if the room is dusty? What if the bathroom shower curtain is soiled? What if the entire hotel is just a mess?

What happens when travel is not perfect and what should you do?


Our vacations or even short one-night getaways are events we look forward to and have spent our hard-earned money for us to go.  As travelers, we all expect a few basic things when we stay in a hotel. When those basic things are not met, you need to complain, but still be respectful to staff.

That's what I did. All of the above mishaps are a true story and it happened to me and my friend on our annual kid's getaway in June. I can't complain about the coffee because the room was so dusty that I was afraid to use the coffee maker.

There is no need to bash a hotel chain because it is was just one property.  But folks, TripAdvisor doesn't lie. In some ways, I could kick myself in the butt for not taking my own advice and reading up on TripAdvisor before I booked this Double Tree by Hilton waterway property in New Bern, N.C. But, we needed the location. We liked the pool, loved being on the water and this particular hotel had the best room set-up of connecting rooms that met our needs.

New Bern Waterfront
The New Bern water-front is beautiful

This was my friend's first introduction to this hotel brand. Needless to say, she was not impressed.  I've stayed in this brand before and this is certainly not the norm. No, this is not a luxury hotel, but even with three-star properties, cleanliness and efficiency need to be priorities.
The staff could not help the pool situation. That is not their fault. It was a huge inconvenience for every traveler there. Had I known in advance, we may have canceled. In the hotel's defense, they did arrange transportation to a local YMCA that closed at 7 pm if we wanted the service.  Going to a Y pool is just what two Moms want to do when they pay over $300 for two rooms for one night for a quick getaway.

Yes, we want to lug across town to a pool that will close almost as soon as we get there. Never mind that we all wanted to enjoy a restaurant downtown then have the kids swim later in the evening when we were back to the hotel for the night. We had visions of the kids swimming after dinner while we sat poolside on the water sipping on a cocktail. I had already picked out my chairs below.

The DoubleTree by Hilton in New Bern was closed on our trip and has continued to be closed a lot this summer.
The pool was closed during our stay and has been closed a lot this summer. Not sure if it is back open or not. 

Front desk staff cannot help that the room is not ready.  But, hotel check-in is at 4 p.m. Rooms should be ready. And when rooms are ready, they should not be dusty. The entire hotel needs a renovation. Staff can't help that the tubs are peeling, the shower curtain is stained and the wallpaper is old, but they still have a responsibility to do a good job with cleaning.

Is there a positive in this story at all?

Yes, the beds were comfortable and we ended up sitting by the waterway in the evening which was nice. We were able to walk to dinner with ease.  We also enjoyed many aspects of New Bern that I will share with you later.

Plus, our kids enjoyed being together. This was our 5th year of taking an annual trip. We have had some good ones through the years. Even though this one was not perfect, being together was still fun.

Kids in New Bern property


The manager knew I wasn't happy when I kept going downstairs to check to see if my room was ready. Only one of the two were ready at 5:30 p.m. My friend was really irritated. We had unhappy kids. The desk manager asked what she could do to make this hotel fiasco up to us. I asked for complimentary breakfast for all of us. It, at least, saved us $60.

What would you ask for if you had been in our shoes?

A not so perfect travel story. What should you do if your hotel is not up to par at check-in?







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